1. Will FitClubHub sell my contact information or email address?

No. FitClubHub uses your contact and other information only to provide the information you request or to provide the services that you order, such as memberships purchased. Occasionally, FitClubHub may send you a promotional offer for a partner’s goods or services, but these offers still come from FitClubHub. We may transmit your basic contact information to a third party acting as our agent (including fitness clubs at which you are a member) specifically for the purpose of fulfilling any items you have ordered, including emails, physical product, or membership services.

2. How do I opt out of receiving promotional offerings from FitClubHub?

You may do so at the time of registration or at any time by editing your member/guest profile (login).  FitClubHub respects your time and only wants to send you promotional and education materials if you desire them. Keep in mind that even if you opt out of receiving promotional and educational materials, you will still be sent material that has a direct impact on your ongoing business relationship with FitClubHub, such as Guest Passes which you request, order confirmations, or occasional surveys or communications designed to improve customer satisfaction.

3. I’ve opted out, but I still keep getting emails. Why is this happening?

Opt-outs may take up to 7 business days to take effect. Note that you will still receive emails from FitClubHub during this time, and anytime that you specifically request an item (such as a guest pass). Also, while you may no longer be receiving promotional offers from FitClubHub, you may still receive emails from other agents of FitClubHub whom you have separately given your contact information to (your fitness club, for example). You may need to contact these other sources to be removed from their lists.

4. I believe FitClubHub may have violated this Privacy Policy. How do I lodge a complaint?

FitClubHub takes your privacy very seriously, and will investigate any dispute arising from potential non-compliance with this privacy policy.

Disputes may be registered in the following ways:

Via email: webmaster@FitClubHub.com
Via fax: (215) 751-1993
Via postal mail:

FitClubHub
Attn: Privacy
1818 Market Street, Suite 2710
Philadelphia, PA 19103

Site statement 1— FitClubHub Customer Profile Information

What information is collected?

FitClubHub collects such information as is necessary to conduct an ongoing business relationship with the Customer. This includes valid mailing address, valid telephone number, email address, date of birth, gender, valid payment information (where necessary), and other information which may be used to personalize the Customer web experience.

Why is this information collected?

This information may be used by the Web site to complete the activity for which it was provided, whether the activity is a one-time event – such as returning the results from a search, forwarding an e-mail message, or placing an order – or a recurring event – such as providing a subscription service to a marketing newsletter or allowing access to an online address book or electronic wallet.

This information may be used to tailor or modify the content or design of the Web site during a single visit to the site. For example, an online store might suggest other items for a visitor to purchase based on items he has already placed in his shopping basket.

This Information may be used to enhance, evaluate, or otherwise review the Web site, service, product or market.

Information that can be linked to an individual may be used to make a decision that directly affects that individual. For example, a Web site might show individual houses that are within her ability to purchase, regardless of the price range she has researched before. Information may be used to contact an individual, through a communications channel other than voice telephone, for the promotion of a product or service. This includes notifying visitors about updates to the Web site.

Who has access to this information?

This information may be accessed by FitClubHub, entities for whom it is acting as an agent (such as fitness clubs) and/or entities acting as its agent.

How long is the information retained?

Customer Profile Information is retained indefinitely, unless removal is requested by the user and no ongoing business relationship occurs (such as a past-due balance, outstanding orders, etc.)

Do users have access to their information collected by the Web site?

All personally identifiable information is accessible to the potential user.

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Site statement 2 — Cookies

What information is collected?

FitClubHub sets and reads unique identifiers for the purpose of identifying individual visitors to the site over time. We employ multiple mechanisms, such as HTTP cookies, for maintaining an active connection with an individual or for automatically identifying an individual who has visited a particular site or previously accessed particular content.

Why is this information collected?

Cookies are used to remember basic information about the user, which can then be used to retrieve other user information when presenting pages requested.

Who has access to this information?

Only FitClubHub and the user have access to the cookies set by the FitClubHub site.

How long is the information retained?

Cookies are set for either session access or long-term access, but may be deleted by the user at any time.

Do users have access to their information collected by the Web site?

All personally identifiable information is accessible to the potential user.

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How does this Web site handle disputes about collected data?

Disputes may be registered in the following ways:

Via email: webmaster@FitClubHub.com
Via fax: (215) 751-1993
Via postal mail:

FitClubHub
Attn: Privacy
1818 Market Street, Suite 2710
Philadelphia, PA 19103